*Please note that we are experiencing some shipping delays due to COVID-19 within Australia. If you require your order to arrive quickly, please select Australia Post Express at checkout. However 'next business day guarantee' is currently suspended.

Aramex are experiencing more delays currently also, so we have stopped offering Aramex for NSW deliveries.

Australia Post is currently experiencing delivery delays to Western Australia of 1 to 2 days.

We ship worldwide - please see pricing and details below. All orders are shipped from Melbourne. Due to larger volumes, we aim to despatch orders within 48 hrs [for orders placed on a weekday].

All International orders are experiencing delays of up to one week to all international destinations, due to ongoing limited air capacity. Items may be held longer than usual by Australian and overseas customs authorities.

There are currently significant delays to the following: France, Austria, Greece, Italy, Spain, Ukraine, Canada and New Zealand.

Domestic Orders

We offer flat rate shipping within Australia, and the following options will show up at checkout:

Aramex $7.50 - Please allow for an extra 6 business days for Aramex deliveries to Greater Sydney and an extra 5 business days for Greater Melbourne.

Australia Post Standard $9.95 - Please allow up to 14 business days for standard deliveries.

Australia Post Express $14.95 - Please allow up to 9 business days for express deliveries. 

• Please note that Aramex will only show up if they service your area, and if you would like to ship to a PO Box or Parcel Locker, you will need to select an Australia Post shipping option. 
• If you’re not home to receive your Aramex parcel, your parcel will be redelivered at another time and will not be available for collection.
• Rudie Nudie is not responsible for stolen or lost parcels once parcels have been delivered to the address provided.
• Rudie Nudie is not responsible for parcels that have been left uncollected at a post office. If the uncollected parcel is returned to Rudie Nudie, an additional shipping fee will be required to resend the parcel to you. It is the responsibility of the customer to follow the progress of their parcel via the tracking number provided in the shipping confirmation email.
• Australia Post and Aramex are currently leaving parcels in a safe place due to COVID-19. If there isn't a safe place, Australia Post will leave your parcel at a nearby post office and Aramex will attempt to redeliver at another time.

Current Shipping Times*

Please allow up to 14 business days for delivery within Australia.

*While Rudie Nudie will do everything we can to ensure your order is delivered on time, we will not be liable for any loss or damage incurred as a result of delay caused by our carrier which is out of our reasonable control. We will also not be responsible for any delay, loss or returned parcels caused by an incorrect delivery address provided, or issues relating to delivery access.

Please refer to your tracking number for a delivery status on your order. If you’re still having issues, please email hello@rudienudie.com.au

International Orders

All International orders are experiencing delays of up to one week to all international destinations, due to ongoing limited air capacity.

There are currently significant delays to the following: France, Austria, Greece, Italy, Spain, Ukraine, Canada and New Zealand.

Below are our current Shipping rates in AUD$. Our website charges in Australian dollars. The actual price charged to International customers will be subject to the exchange rate of your local currency applied by the credit or debit card company. Your financial services provider may charge currency conversion and administration fees on purchases and any refunds we provide.

All International orders are sent with Australia Post Express and exclude customs and tax charges.

Please refer to your tracking number for a delivery status on your order. If you’re still having issues, please email hello@rudienudie.com.au 

If your country isn't listed above, please let us know at hello@rudienudie.com.au 

We also recommend checking the Aramex Shop and Ship service, as they can be more competitive with pricing than our website. You simply place an order on our website, but use the local Australian address that Aramex provides, and they arrange delivery to your door.

Current Shipping Delays**

Please Note:  International shipping is currently slower than normal, due to the reduced number of flights during the pandemic. We appreciate your patience in these circumstances, as shipping delays are out of our control. Please allow for 7-40 business days for delivery.

**While Rudie Nudie will do everything we can to ensure your order is delivered on time, we will not be liable for any loss or damage incurred as a result of delay caused by our carrier which is out of our reasonable control. We will also not be responsible for any delay, loss or returned parcels caused by an incorrect delivery address provided, or issues relating to delivery access.

Customs Duties/Importing Taxes

Please be aware that your parcel may incur customs duties and/or importing taxes upon arrival into your country. Please know that these charges are out of our control and we will not reimburse any of these GST, charges, duties or fees. Please check with your local authorities to confirm what customs duties and fees that you are likely to incur before purchasing to avoid any surprises.

Shipping FAQs

How soon are orders dispatched?

All orders are dispatched within 2 business days. 

If your order is urgent, please contact us on hello@rudienudie.com.au so that we can do our best to dispatch as quickly as possible. We will always do our best to help!

Can address changes be made to my order?
Not always but we will try!

Our warehouse is amazingly quick, and sometimes they have your orders packed and out the door before we blink! The downside to this is that once you place your order, it can be hard to make any changes once it's shipped. Please email hello@rudienudie.com.au and we will do our best to help.

Please ensure that your address details are correct when making your order. If we are unable to deliver your parcel due to an incorrect delivery address and the parcel is returned to us, an additional postage fee will apply to re-send your parcel.

How much do the playmats weigh?
Regular - 0.5KG
Large - 0.9KG
Jumbo - 2.1KG

Rudie Nudie Designs inspects all items thoroughly before sending to customers. If your product arrives damaged, please email us on hello@rudienudie.com.au within 7 days of receiving your product and we will endeavour to provide a refund or credit where suitable.

If you change your mind about your purchase, please contact us within 7 days of receiving your product on hello@rudienudie.com.au. A refund or exchange will be issued if the mat and packaging are returned in their original condition that they were sent. The cost for return shipping will be at the cost of the purchaser.

PRODUCT USES

How do the playmats work?

The Rudie Nudie playmats have a soft cotton top layer [or polyester for our Jumbo size], with a small padded layer in the middle and waterproof bottom layer. It allows for liquid to soak into the playmats [rather than forming a puddle on top], but it won’t seep through to your floor.

Which size playmat is best for me?

We have three sizes of playmats - our regular is 90x90cm, large is 130x130cm and Jumbo is 2x2m. They’re all waterproof, so all stop the mess and each one has slightly different uses:

Regular [90cm]:

• The perfect gift for a new bub!
• Great for young bubs with nappy-free playtime. This size is the quickest and easiest to wash and dry, so if you’re doing nappy-free playtime every day, it’s perfect.
• Perfect portable playmat to carry with you in the nappy/diaper bag - just wash when it gets dirty!
• Portable change mat for changes on the run or in the boot of the car.
• Great for toilet training - pop it on the couch when your little ones are first out of nappies, your couch will thank you! Or place it on top of the bottom sheet of the cot/bed. If they have an accident in the night, just remove the playmat instead of changing the whole bed.
• A great place to start for small indoor water play/sensory play set-ups.
• Keep your bottoms dry in the park when the grass is damp!

Large [130cm]:

• Also great for nappy-free playtime for bigger bubs on the move.
• Handy size for toilet training.
• Great for sensory play - get messy indoors and this will save your floors!
• Picnics in the park or at the beach.
• Beautiful playmat in your lounge or playroom.

Jumbo [2m]:

• The perfect accompaniment for outdoor picnics or beach adventures.
• Jumbo floor coverage for big messy/sensory play activities indoors.
  *Please note that the Jumbo does take longer to dry due to its size. We recommend an extra spin cycle to make it easier

How do I use the playmats for toilet training?

The playmats are great for toilet training - pop it under the potty or sit it on the couch as they always have accidents while watching TV (they get distracted and forget to go to the toilet!).

At night time, you can also put them on top of the fitted sheet so when they have an accident you peel off the playmat rather than having to change the whole bed. 

How do I get started with sensory/messy play?

Sensory/messy play can be as simple as some cups and a saucepan filled with water. We do have a great blog post on this which you can read more here.

Are the playmats suitable for the beach?

Yes! They’re perfect as a beach mat, as they’ll protect bottoms from damp sand, but also the sand falls right off the back of the playmat, so you don’t have to take the whole beach home with you!

Are the playmats reversible?

The underside of the playmats is a black fabric, so whilst they are waterproof either way, you won’t have your pretty Rudie Nudie design on top. Some people like to do some messy play with the black side facing up, to avoid staining the other side.

What size is the Jumbo when folded?

The Jumbo comes as 39 x 30 x 15cm originally but add quite a bit once that’s roughly folded. The drawstring backpack is big enough to fit the Jumbo in with a rough fold.

Where can I purchase a playmat?

You can order right here on our website, or we have a few beautiful stockists around Australia also. Please note that our stockists only sell our regular 90cm playmats, and you can see the full list of stockists here. 

CARING FOR YOUR PLAYMATS

What are the care instructions:

We recommend a cold wash and hanging out to dry, as regular warm/hot washes and tumble drying can deteriorate the waterproof lining. 

We also recommend an extra spin cycle for our Jumbo playmats. Being absorbent, the playmats can hold quite a bit of water, but the extra spin will help reduce the dripping while drying, and help them to dry quicker.

We also recommend hanging out to dry as soon as you have used the playmat, as like anything, mould can form if it sits damp for a while, especially with the waterproof layer. If you can’t wash it straight after using, hang it up to dry until it can be washed.

I have seen others using paints, food colouring etc with their messy play. Will these stain the playmats?

Whilst our playmats tend to wash up very well most of the time, they can still stain as the top layer is cotton. Even certain brands of washable paints can stain clothes and our playmats. Just remember though that the Rudie Nudie Playmats are built to help save the mess, so it’s better that the playmat is stained, rather than your lovely carpet!

Can my playmat go in the dryer?

We don’t recommend the dryer sorry as it can cause the waterproof lining to deteriorate. They do dry very quickly hanging up though!

Will the Jumbo fit into my washing machine?

They should be fine in all sizes of machines - they weigh approximately 1.6kg without the drawstring bag, and a 7kg washing machine can hold 7kg of dry washing.

Can my playmat be wiped clean?

Whilst you can wipe off any solid substances off the top of the playmats, they are absorbent so they’re not wipeable like a plastic waterproof mat. Liquid will soak into the playmats.

SHIPPING

What does shipping cost within Australia?

We have three flat rate options within Australia, so whether you are ordering 1 or 10 playmats, the shipping is the same:

Aramex $7.50

Australia Post Standard $9.95

Australia Post Express $14.95

*Please note that Aramex won’t show up if they don’t deliver to your area. If you are sending to a PO Box or Parcel Locker, you will need to select either option from Australia Post, as Aramex doesn't ship to PO Boxes.

Do you ship Internationally?

Yes we do ship to most countries and you can see pricing options here. 

I’m trying to order online but the website says you don’t ship to my country. Help!

Please email us at hello@rudienudie.com.au and we will do our best to help or find alternative shipping arrangements for you to explore. We also recommend checking the Aramex Shop and Ship service, as they can be more competitive with pricing than our website. You simply place an order on our website, but use the local Australian address that Aramex provides, and they arrange delivery to your door.

What customs/taxes will I be charged if I order to my country?

Please note that any customs/taxes that your country charges you, are out of our control. We ask that you become aware of what the fees are in your country, to avoid any surprises. 

Do you have stockists overseas?

We only have our UAE distributor Tots UAE currently, otherwise we send direct to customers around the world.

Can I send a playmat as a gift?

Yes you can! At checkout, you can select the gift wrap option for $3.95. We will wrap your playmat [except for Jumbo playmats as they’re too big to wrap], and there is a place for you to include a personalised message, which we will include in a gift card. If you leave the card message blank, we will just send you a blank gift card for you to fill in. We never include invoices in any of our orders [saving trees!], so the recipient won’t know how generous you actually are!

RETURNS

Do you offer returns?

If you change your mind about your playmat order, please notify us within 7 days of receiving it.

A refund or exchange will be issued if the mat and packaging are returned in their original condition that they were sent.

Please keep your tracking details as proof of return. The cost for return shipping will be at the cost of the purchaser.

Can I exchange my playmat for another design?

If the playmat is returned in original condition, then we can issue an exchange for another design when it's returned. Once your playmat is received, we will also send you an invoice for Shipping via Australia Post for $9.95 (for domestic deliveries) and if you’ve decided to exchange for a larger size, we can invoice you for the difference. 

Is my playmat under warranty?

Whilst it is rare, occasionally we do see the odd minor fault in our playmats. Please notify us immediately if this happens at hello@rudienudie.com.au. Please include pictures and an explanation of the fault. We offer 12 months cover for any faults. 

Please note that any damage due to wear and tear such as loose or snagged stitching, pilling, colour run from other items in the wash, mould and damage caused by your washing machine, will not be covered.

Will my playmat stay waterproof?

If you follow the correct care instructions, the playmats will remain waterproof. Hot washes and tumble drying can cause the waterproof layer to deteriorate. We guarantee the waterproof layer for 6 months.

PAYMENT METHOD

Can I pay using a gift voucher AND apply a discount code that I have? 

Unfortunately not. Our system, just like other online retailers, doesn’t allow this.

Can you provide me with a Tax Invoice?

Yes we can, please contact hello@rudienudie.com.au and we can organise one for you.