Returns Policy US

Returns & Refund Policy 

30-Day Money-Back Guarantee 

We want you to absolutely love your Rudie Nudie playmat! If you're not completely satisfied, we offer a 30-day money-back guarantee on all purchases. 

ShapeReturn Window 

You have 30 days from the date you receive your order to request a return for a refund or exchange. 

ShapeReturn Conditions 

To be eligible for a return, items must meet the following conditions: 

Unused & Unwashed: Product must be in original, unused condition  

Original Packaging: Item should be in its original packaging when possible  

No Damage: Product must not be damaged, stained, or altered 

Please note: We cannot accept returns on items that have been washed, used extensively, or show signs of wear 

ShapeHow to Initiate a Return 

Step 1: Email us at hello@rudienudie.com.au within 30 days of receiving your order 

Include in your email: 

  • Your order number 

  • Reason for return 

  • Photos of the product (if damaged or defective) 

Step 2: We'll respond within 1-2 business days with return instructions and a return address 

Step 3: Ship the item back to us using a trackable shipping method (we recommend USPS or UPS) 

Step 4: Once we receive and inspect your return, we'll process your refund within 14 days 

ShapeReturn Shipping Costs 

Standard Returns: 

  • Customer is responsible for return shipping costs 

  • We recommend using a trackable shipping method 

  • Return shipping costs are non-refundable 

Damaged or Defective Items: 

  • We'll provide a prepaid return label at no cost to you 

  • We'll issue a full refund or send a replacement, your choice 

Wrong Item Sent: 

  • We'll provide a prepaid return label 

  • We'll send the correct item immediately 

Refund Process 

Refund Method: Refunds are issued to the original payment method used for purchase. 

Refund Timeline: 

  • Once we receive your return, we inspect it within 2-3 business days 

  • Refunds are processed within 14 days after approval 

  • Your bank or credit card company may take an additional 5-10 business days to post the refund to your account 

Refund Amount: 

  • Full product price refunded 

  • Original shipping costs are non-refundable (unless item is defective/damaged) 

  • Return shipping costs are deducted from refund (unless item is defective/damaged) 

Exchanges 

Want to exchange for a different size or design? 

  1. Email us at hello@rudienudie.com.au with your order number and exchange request 

  1. We'll provide return instructions 

  1. Once we receive your return, we'll ship your new item 

  1. No additional shipping charges for exchanges (within US/Canada) 

Note: Exchanges are subject to product availability. If your desired item is out of stock, we'll issue a full refund. 

Damaged or Defective Products 

We inspect all products before shipping, but if you receive a damaged or defective item: 

Contact us immediately: hello@rudienudie.com.au 

Provide: 

  • Order number 

  • Photos clearly showing the damage or defect 

  • Description of the issue 

We'll resolve it by: 

  • Sending a replacement at no cost, OR 

  • Issuing a full refund (including original shipping) 

Important: Please report damaged/defective items within 7 days of delivery for fastest resolution. 

Non-Returnable Items 

The following items cannot be returned: 

  • Gift cards 

Lost or Stolen Packages 

If your tracking shows "delivered" but you didn't receive your package: 

  1. Check with neighbors, building management, or household members 

  1. Contact the shipping carrier using your tracking number 

  1. Email us at hello@rudienudie.com.au - we're happy to help! 

Note: Rudie Nudie is not responsible for packages marked as delivered by the carrier. We recommend filing a claim with the carrier if a package is confirmed lost or stolen. 

ShapeOrder Cancellations 

Before Shipping: If your order hasn't shipped yet, we can cancel it for a full refund. Email hello@rudienudie.com.au immediately with your order number. 

After Shipping: Once an order has shipped, it cannot be cancelled. You'll need to follow our standard return process once you receive the item. 

ShapeInternational Orders 

This returns policy applies to orders shipped within the United States and Canada only. 

For international orders placed through rudienudiedesigns.com, please see the returns policy on that website. 

Questions About Returns? 

We're here to help! Contact us: 

Email: hello@rudienudie.com.au Response Time: Within 24 hours (Monday-Friday) 

We'll work with you to make sure you're completely satisfied with your Rudie Nudie purchase! 

ShapeOur Commitment 

We stand behind the quality of our products. If there's an issue with your order, we'll make it right. Your satisfaction is our priority, and we're committed to providing excellent customer service. 

ShapeAbout Rudie Nudie: Australian-owned and designed since 2018 Based in Melbourne, Australia | Shipping from USA | ABN: 86 654 893 948